Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Elisa

This has been a recurring issue during the pandemic - Airbnb 'specialists' have been cancelling reservations for COVID in my account. But, I'm not notified of these cancellations - no e-mails, no notice of cancellations in my thread with guests, and noth...

I noticed since recent "inbox" upgrade you can now see when the other party starts typing a message (So you know they are there and will reply very soon)I think it would be also convenient if you can see the other party has opened (and hopefully also read... Latest reply by Cathie19

I got the following one question survey. I guess they did not have enough guests claiming they were not safe through reviews ( @Lawrene0 thank you for posting about that) so they keep on looking?A guest who has not travelled in a while (me) gets this ... Latest reply by Inna22

Someone booked my home for a 3rd party. When I discovered this, I asked her to cancel and have the actual guest book himself and I promised to refund the cancellation fees. Well, now I cannot refund the money. Keep getting an error that "a server error... Latest reply by Emiel1

Hi All today I receive 3 different emails from Airbnb about cancelation which I can not see any related to my hosting dashboard. Any error in the systems that make this happened. Try to send some email for Airbnb to check and fix. **[Image removed - Com... Latest reply by Mike-And-Jane0

Can superhosts delete an unfair review from a visitor Latest reply by Mike-And-Jane0

The guest booked on 12th August to stay on 14th August. They cancelled on 14th August. I received no money for the booking.I have tried to contact Airbnb through the help centre, by calling their number (only found on the internet as they make it impossib... Latest reply by Nick86

I use the moderate and flexible cancellation policy, - customers pay a little less for no cancellation stay. I had a guest who booked, and then a 5 days before tried to cancel, this would have been fine, except she had opted for "no cancellation" book... Latest reply by Linda108

Hello everyone, As a superhost, I am always trying to better understand my performance and earnings report per listing! Since some of this information is not provided by Airbnb, I need to then download my transaction history and calculate everything manua...

Is there anyone actually reading the messages in the support centre???I can't speak to anyone on the phone because they redirect you to the online help centre in order for you to send them a message.We have an urgent need to resolve a recent reservation w...