Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst...
Latest reply by
Elisa
Airbnb denied my claim for extra cleaning from a guest that literally trashed my house. I supplied photo evidence and an invoice and their excuse was my cleaners didn't write the number of hours or cleaning supplies used. They won't even answer the phone...
Latest reply by
Emiel1
Hello, I was wondering if any one can give some advice on this issue. On the 17th of April I reserved an message from Airbnb support team concerning a reservation we had with a client. The client wanted to cancel due to covid and wanted a full refund (whi...
Latest reply by
Sandra126
Hello! Have some strane situation. Got reservation from 8 till 12 september. Communication was ok, guest arrived on time. My friend, which helps me to clean and check in was waiting on them. After check in she called me and told that my guests have strang...
Latest reply by
Zvonimir7
Dear Fellow Hosts WARNING OF ROGUE PROFILES AND DISAPPOINTING AIRBNB ACTION I am writing to you as I fear you too will experience the awful booking I encountered in August.I had a booking from what appeared to be a lady in her fifties. She had no reviews ...
Latest reply by
Maz0
Knowing exactly who is in your home is a legal requirement in many places these days. AirBnB, please stop authorising bookings that tell me I'm hosting 'Guest 2' Covid has changed our work, lives and business practices worldwide. A new concept we've been ...
Latest reply by
Scott424
I've had a bad experience staying at an Airbnb and wrote a review describing my experience. The host has since deleted the listing and listed it again as "new". So obviously my review is no longer showing. My messages to the host were not replied to and I...
Latest reply by
Anonymous
What is the general view on giving full refunds following today's new guidance?If a house is booked for 8, and so now only 6 can travel and stay. Is it their responsibility to reduce the number of guests, or do I refund in full? (Cancellation policy is St...
Latest reply by
Katherine637
Any insight would be greatly appreciated as this has become an immense stress in my current day lifeI recently transferred through my job from Florida to Maryland. In doing so, I booked a 28 day stay with a host close to my job on 9/2. It was a last minut...
Latest reply by
Sarah977