Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Elisa

HiI need urgent feedback. I reserve the appartment for next 6 months from private person yesterday . Update was not done so now i received message that someone booked the same aportment and mske some payment.How to make money back and cancel reservation Latest reply by Mike-And-Jane0

I have just made a booking and received an email from the host (an agent) which says: "Mandatory costs (paid on-site):- Final cleaning 8 EUR per. pers. per. stay, minimum 35 EUR- Other consumption costs excl.Optional costs:- Bedlinen incl towels 10 EUR pe... Latest reply by Ian-And-Anne-Marie0

Hi is anyone else having problems getting a helpful response from Airbnb's 'help centre'? I note the 'contact us' phone line is no longer available to hosts... or 'super' hosts. I have been having a nightmare - with bots closing down threads and the so-... Latest reply by Helen3

Increasingly I am getting requests which specify one person booking but other guests may stay over during the reservation. I just deny these with a "come back when you have finalized your guest count" and a polite reiteration of our house rules concerning... Latest reply by Basha0

Some years ago, Airbnb set the default notifications to OFF when getting messages from hosts or guests. This is a problem because most people do not change the defaults and now it is impossible to reach a lot of our guests. They never seem to know when we... Latest reply by Cathy463

On the 9th of August we were looking for a last minute getaway 3 day stay, for that same night. Among the options were a few houses my wife saw in AirBnb,, but the thing is that she wanted to see if they would take us with our two dogs,,, so she was text... Latest reply by Sarah977

When I try to chat with Airbnb support, I have to sit there and stare at the screen until I am connected to someone. There is no mechanism that alerts me when someone finally responds at the other end. This mechanism can be as simple as ringing a sound ... Latest reply by Sarah977

Long story short, we have a guest informed us two nights before her check in that she is bring her emotional support pet. We have no pet policy, I do understand about the EMA but we have a family member who has allergy to pet hair and pregnant. So for the... Latest reply by Hannah749

Hi everyone, A guest from a country that is on the UK'quarantine list has just booked a room and seems to be planning to use it for self-quarantine as he states that he plans to move to permanent accommodation after the stay. I had instant booking on as I... Latest reply by Coco108

HELP! I have been trying to contact Air BnB for over a week. The phone number just sends me a txt to go to the help center where I have a number of threads open and no replies and the threads automatically get closed. I am a superhost. My multiple issues ... Latest reply by Emiel1