Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Shola24

Hello How do I change for a reservation my strict cancelation policy to cancelation free of charge for the customer..... Following problem Case:I did inform my guests one week prior to their arrival this Saturday, that I do have a hornets nest on my prope... Latest reply by Mike-And-Jane0

I tried to plan travel to London back when COVID caused all the cancellations; and this host pretended to be understanding to the situation and my having to cancel by no fault of my own - flights were cancelled and borders were closing... but they refuse... Latest reply by Lawrene0

My long term guest (30 days), had to leave 2 weeks into her rental due to a family emergency. She is not going to be able to return. How can I refund a portion of her payment? Also, how do I open my rental back up for other guests? Does she have to do it?... Latest reply by Dee148

I have guests on hold who want to make a reservation and the dates they want just turned to'' not possible''. My friend tried to make an inquiry from his account and it seem all available dates on all my listings are not possible. Latest reply by Helen3

Why can't I find the phone number to the help line. Of all times now is when I need it. test are not being responded to. Latest reply by Helen3

My account that is associated with my phone number has been hacked. The hacker changed the email and password within the account, so I can no longer log in due to not being able to go through the two-factor authentication. This also means I cannot get hel... Latest reply by Mike-And-Jane0

We've booked a boat accommodation in Stratford upon Avon for this weekend, received a receipt, our money taken but have had no response to our questions & zero communication from the host. No idea what the exact address is so won't be going. This is obv... Latest reply by Helen3

I have a client that would like to book a vacation in Barbados they are traveling from u.k. and would like me to commit to a total refund if the flights stop due to Covid Latest reply by Ute42

Hello,do not know if it just me ...but,as of latest app update push notification sound has changed to iPhone generic...instead of lovely Airbnb sound ! Abnb bring it back !! Latest reply by Marijana37

I may be a little paranoid about this as we under no circumstances want more than 4 people in our space. Every so often I have a single or a couple book and then alter the request to increase the number on the reservation to 4. It just seems strange to me... Latest reply by Fred13