What hosts are saying

    I have been Hosting/managing 15 rental homes for a long time now and most guest experiences have beenpleasant though, I feel Airbnb has a business model that greatly favors guests when there is an issue.A guest checked in and 1 day later mentioned that th... Latest reply by Maria-Del-Mar5
    Airbnb doesn't seem to care about the people hosting so much. It has a "the costumer is always right" policy which is never a good idea. Dealing with absolutes is just going to limit your understanding. I had a guest complain about the checking in process... Latest reply by Vanessa1275