Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Rebecca

I recently joined with a channel manager and just noticed the little key icon has disappeared when I wanted to send my guest check-in guide and directions via AirBnB app on my phone today. I have wasted much time on the phone today trying to get to the b... Latest reply by Jenny-and-Tom0

I have a rental for almost two weeks. I didn't stay at the place for the first four days because I had a guest. I have been staying here for two days and I saw a live roach crawl from under my bed during the day. It was literally crawling straight to my l... Latest reply by Nanxing0

Airbnb has asked hosts to offer their homes to first responders during this crisis. Its nice that they came up with the idea, and it's wonderful that people are opening their entire homes for these fine people. It's no skin off Airbnbs back, costs them no... Latest reply by Saffi3

Latest reply by Fred13

I have an Airbnb user wanting to book. She says she is coming from Mississippi to visit her mom in LA because her mom is having surgery. She said she is coming with a friend. This person has no prior reviews and the stay falls on the weekend. In the past ... Latest reply by Fred13

Hello, I just want you all to be aware of this latest scam. I've reported it to AirBnB and thought I would post here for others. My sister who has an AirBnb in another state received the exact message a few days ago. I just received the following request... Latest reply by Nanxing0

Aloha from Kauai! Now that Airbnb has setup a page showing which reservations qualify for the 25% refund (for stays up until May 31st), I noticed that I do have some reservations that were canceled and fit the criteria, but I asked Airbnb's help in cancel... Latest reply by Melanie275

AirbnbAirbnb Community SupportEdward L, Jul 24, 2020, 3:52 PM PDT:Hi Marie,I hope this finds you well. I'd like to confirm that I have completed my investigation of the report of the threats and drug usage and taken the appropriate actions on Paul's accou...

Curious-- what is one thing in your guest space you are so glad that you have? It could be something you never thought you would need but saves you a lot of work/an aesthetic element that people really love, etc. Conversely, what is something that maybe y... Latest reply by Debra300

Charles W, Jul 31, 2020, 11:53 AM PDT:Hi Marie,My name is Charles with Airbnb’s Claims team. Thank you for contacting us. We’re very sorry to hear of this incident.For cases to be eligible under our Host Guarantee, hosts must notify us of the incident as ...