Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Rebecca

When will AirBnB have the simple courtesy to inform its hosts by email every time you decide to extend the extenuating circumstances deadlines. I have just received a cancellation for a stay starting 13th August and now see you have extended it to 15th A...

I had a pleasure of hosting an Indian wedding at my property. The couple was supposed to travel to India for the ceremony which was obviously not an option for them any more. There did the ceremonial fire in the front yard (they purchased insurance for th... Latest reply by Sally221

I got booking on around June 17 for July 3rd check in and the guest canceled saying due to covid spiking up and requesting full refund. I been more than generous allowing everyone even after the covid timeline giving full refund but now I have an empty d... Latest reply by Mike-And-Jane0

i need any customer service call mi because my account of my hotel has been blocked and i am anew company responsable of this hotel can help mi **[Personal information removed in line with - Community Center Guidelines] it is this account has been blocke... Latest reply by Mike-And-Jane0

Guest booked a long term stay, stayed a couple months then cancelled abruptly before their reservation ended, yet owes airbnb (and hence me) money. The moment the guest canceled, airbnb messaged me "we were unable to collect payment from the guest, no pa... Latest reply by Dave52

Hi hosts, I've had a few times when the person showing up is totally different from who booked the reservation. How do you find out about those and how do you handle that once you figured it out? I ended up changing the code to get in. It doesn't seem ... Latest reply by Yiwei3

OK, I almost fell for a fake airbnb site scam too. It looked so real and, being somewhat tech savvy, I couldn't understand how the transaction could be risky if it went through the airbnb site. So, I called my very tech savvy son who explained it to me. S...

Since June 12th I have been trying to cancel a trip for June 30th due to our entire family being Covid-19 positive and very sick. Hosts denied the request saying they deny all requests for full refunds and that to get one we had to go through AirBNB. Ever... Latest reply by Ian-And-Anne-Marie0

Latest reply by Mike-And-Jane0

I have requested a refund for a holiday i have been forced to cancel due to the COVID-19 pandemic, but the amount of the refund is only £3,245.66 of the £3,748.09 i paid for the stay.How do i also claim a refund for the other £502.43 which is presumably A... Latest reply by Jamie665