Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst...
Latest reply by
Elisa
Hello, I just want you all to be aware of this latest scam. I've reported it to AirBnB and thought I would post here for others. My sister who has an AirBnb in another state received the exact message a few days ago. I just received the following request...
Latest reply by
Nanxing0
Aloha from Kauai! Now that Airbnb has setup a page showing which reservations qualify for the 25% refund (for stays up until May 31st), I noticed that I do have some reservations that were canceled and fit the criteria, but I asked Airbnb's help in cancel...
Latest reply by
Melanie275
AirbnbAirbnb Community SupportEdward L, Jul 24, 2020, 3:52 PM PDT:Hi Marie,I hope this finds you well. I'd like to confirm that I have completed my investigation of the report of the threats and drug usage and taken the appropriate actions on Paul's accou...
Curious-- what is one thing in your guest space you are so glad that you have? It could be something you never thought you would need but saves you a lot of work/an aesthetic element that people really love, etc. Conversely, what is something that maybe y...
Latest reply by
Debra300
Charles W, Jul 31, 2020, 11:53 AM PDT:Hi Marie,My name is Charles with Airbnb’s Claims team. Thank you for contacting us. We’re very sorry to hear of this incident.For cases to be eligible under our Host Guarantee, hosts must notify us of the incident as ...
So I just got an absolutely ridiculous review from a guest who spent less than 8 hours in my listing. I went to respond to it bc I didn’t want it in my reviews without any response from me pointing out the BS. Turns out we can’t respond to BS reviews anym...
Latest reply by
Sarah977
I have hosted over 600 guests. My rating is 4.96. Three weeks ago my home was robbed and vandalized by Airbnb 'guests'. The 'Guest' threatened that if I did not drop the case 'Bad things will happen to me' The claims department has not responded. I have a...
Latest reply by
Mark116
I have been getting the run around from Airbnb staff regarding an issue with a guest booking! As a host I am feeling very upset and completely unsupported!The case manager has not been in contact with me since the case begannow my messages are being ignor...
Latest reply by
Michelle1661
Good afternoon,
I tried over the phone line twice but couldn't get through. I'm afraid I have a fairly unique request for you all today.
Last night I cancelled my trip to Seven Gables Inn & Resort in Monterey CA, because the Mayor of Washington DC ...
Latest reply by
Katie