What hosts are saying

    The so called help desk is CLOSED? How unprofessional that during this worldwide emergency this company just cut the way we can solve issues. I sent several help requests and called with no success. What the H"LL are we supposed to do now?
    I would like to cancel the three remaining reservations I have in May and June in order to lease my apartment for a year. These three guests are likely to cancel themselves as two of them are related to weddings and another to an event which will also lik... Latest reply by Ellen681
    What are you all doing in terms of the Corona Virus??? I have been trying to contact the help center without success. When I first reached out, I got a hold of someone right away, but when I brought up the corona virus he said he would need to get a spe... Latest reply by Jim1445
    Hi Can anyone tell me the process to cancel a booking, if both guest and host wish to cancel and issue a full refund. I have a feeling the guest may have to request the cancellation, nd then the host specify full refund (but am concerned as my cancellati... Latest reply by Olivia452