Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ...
Latest reply by
Alex
I received a booking yesterday (Sunday evening) with the arrival date of 15 October. However, this morning the guest changed the arrival date to 16 October, and so her stay will be one day less than the original booking. I have moderate cancellation polic...
Latest reply by
Serafina2
Today Airbnb emailed their new (much higher) penalties for hosts canceling on guests. Anyone who follows the host forums has seen the multiple red flags raised by hosts seeing glitches in AIRBNB's system that allow either double bookings or bookings that ...
Latest reply by
John5097
Hi all, Has anyone caught any illogical price decreases when guests have sent alteration requests? Case 1: Guest is currently staying at my property and request to extend 2 nights.Original stay: July 26 to August 4 (9 nights)New stay: July 26 to August 6 ...
Latest reply by
Huma0
My first guest is coming tomorrow. She just emailed and said she might have to cancel and wants to know my policy. At one point it was set to flexible and then I put it at moderate. Is there anyway to tell what the policy was at the time of her booking?
Latest reply by
Sandra856
Today, I had a request to book. I accepted it - and an hour later saw that it was still 'open' (hadn't been accepted or declined). I accepted again. And checked an hour later to find that it was still open. Both 'accepts' were from my Windows 11 lap...
Latest reply by
Kevin364
I am a host and have a flat in Berlin (near Deutsche Opera). I have a problem with cleaning service for my flat. Today my old servant woman got into hospital and I have to clean the flat and to meet new guests/ I am not in Berlin myself now. It is a probl...
Latest reply by
Helen3
Hemeras Boutique Homes is selecting the best co-hosts in Tenerife.The selected hosts will have to take care of all the local operations: check in, cleaning, laundry, maintenance and guests support.We will take care of all the online activities. We are off...
Latest reply by
Emilie
Hello.It was my first week of bookings, and I got a couple requesting a trip approval for 3 weeks. They had no verified ID, so I asked them to do this first. They also had no reviews and were from out of country. Cautiously, I accepted their request, bu...
Latest reply by
Gillian166
We have had some guests that now want a full refund for their stay. There saw one cockroach per day which they didn’t kill. One of the party members is ‘terrified’ of insects and sees cockroaches as rats. The house is in a rural setting and we have never ...
Latest reply by
Sudsrung0