What hosts are saying

    We have a concern. We recently had a couple of requests to stay at our place with service animals. There is not enough guidance on the Airbnb website regarding this new topic. It is so easy for guests to abuse this privilege by calling any pet a "suppo... Latest reply by Donny-And-April0
    Why is it that we rate guests on 3 criteria and the average is their rating BUT guests can give you 5 stars on each if the 6 criteria but still give a 4 star overall???!!! Makes no sense! Hosts' ratings should be an average just like guests. @Airbnb how m... Latest reply by Breighana0
    Hi everyone,So, about reviews and ratings, I've had this happen three times now. Overall rating 4 stars, yet each and every category is 5 stars, with no complaints listed in the public, nor private review. How does that even make sense? You would think ... Latest reply by Gillian166