Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Elisa

Some guests had reserved my place but decided to cancel a week before their stay because of issues with their travel plans. They got reimbursed 50pct as per the strict cancellation rules. They then advised a day later that they tested positive to Covid an... Latest reply by Sybe

The Airbnb website says "Our extenuating circumstances policy is intended to protect guests and hosts from unforeseen circumstances that arise after booking. After the declaration of COVID-19 as a global pandemic by the World Health Organization, the exte... Latest reply by Sybe

I would like to enquire if I´m eligible for the extenuating circumstances policy coverage of circumstances related to COVID-19. My free cancelation policy ended on 29th; this morning on the 30th December I contacted the host explaining that I had tested ... Latest reply by Sybe

 I had two guests booked two weeks out for New Years. Three days before check in, the guest messages me requesting a cancellation because he is sick with covid. I have a strict cancellation policy and responded by informing him of his agreement to that po... Latest reply by Sybe

Has this ever happened to you guys, and if so, how was this resolved?I had a 4 night guest in a property in a large beach resort. On the 2nd day, they said a child on the trip was sick and they were going to get tested for Covid (another side note...this ... Latest reply by Sybe

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I would like to put on record my deep displeasure with Airbnb and the support I have received these past few days. In less than 24 hours, I had two canceled reservations, one of them was made last year, and they canceled the reservation on the guest's che... Latest reply by Ana1276

Hi, I'm interested in signing up as a partner to manage properties. How do I sign up? I have a good relationship with Airbnb and positive reviews. What are some different companies? Latest reply by Helen3

Struggling with air B and B’s customer service and last minute Covid cancellations. Anyone else losing money and not feeling supported by air B and B? I’ve been a super host for a few years and have been fortunate to help out first responders but with thi... Latest reply by Emilie

I wanted to book a flat for next October for a month. To my amazement I found out that long term bookings have non refund policy imposed by Airbnb even if the Host is prepared to accept a more logical cancelation policy 12 months before the arrival date .... Latest reply by Jenny