Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ...
Latest reply by
William2775
I have a one bed apartment that has recently been totally trashed by a guest. I let it out to a couple who used the self check in. I had a message from a neighbour on the first night at about 1am saying there was a party there. I went straight there to fi...
Latest reply by
Mike-And-Jane0
I recently joined airbnb and want to make a booking. My host is a little concerned about my profile, because it has no reviews. I think it can help if I verify my profile with government ID. But I am stuck at this step. I am loading more and more photos o...
Latest reply by
Serhii15
I have booked an aprtment for my employer through my working account.The host does not want to confirm the booking before Airbnb verifies the identity of the person. How can I upload his document? Please help, it is very urgent
Latest reply by
Mike-And-Jane0
Dear Airbnb hosts, consumer guests, Airbnb employees, and Brian CEO, This message is specific and relevant to a widespread chronic problem 1. Drew (an Airbnb seller) has accused me (a 30-night stay consumer) in a public statement of making odd requests...
Latest reply by
Lorna170
So what do I do when I have been at my Airbnb for six days now and five out of the six days a different gentleman has been in here every day. Yesterday while I was showering a gentleman not and I told him I was in the shower and I panicked because I had n...
Latest reply by
Danielle1275
I called Airbnb customer support over three months ago to let them know that my guests are not seeing my entire guidebook. They took all the information and said that someone in the IT department will be working on it. I called again a few weeks later and...
Latest reply by
Liv
We are fairly new to hosting and I am running into a few issues that I hope someone can help me out on. I am not clear about the verification process. We have in our rules that we will only take reservations from guests who have submitted a government iss...
Latest reply by
Colleen253
I have been experiancing response time problems with Airbnb UK customer service since Dec 24th which is almost 32 days ago . Surely they have published SLA's in rectifying problems . I keep getting told the issue has to go to '"A special team" for resolu...
Latest reply by
Quincy
I am wanting to add the ability to purchase supplies and gifts at my Bed and Breakfast for my guests, and was wondering if anyone had found a contactless point of purchase system by which folks could make the purchase themselves. Venmo just started a QR c...
Latest reply by
Quincy