Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ...
Latest reply by
Rupen-Khona0
Good afternoon, I write because of the impossibility to travel and stay to one of your host from 29/12/2021 to 02/01/2022, because of Covid.We were 6 people reserving the appartment: 4 of them were positive for Covid during that period.We ask for refound ...
Latest reply by
Mike-And-Jane0
I had a guest stay over 2 nights without a reservation, Contacted AirBnb and was told they charged guest for two nights and payment will come. It didnt. Called back and was told I needed to file a claim with the resolution center. Nothing happened. Called...
Latest reply by
Laura4549
We rent out our cabin, which is located in a very remote place. You have to drive several hours from the nearest airport to get there. Parts of the road are very poor but mostly passable most of the year. The cabin is relatively modern and well equippe...
Latest reply by
Christian733
Hi Everyone, I have a question - I had someone send me a question (asking if I would offer a discount for a particular booking). Minutes later I had someone else send a booking request for the exact same dates. When I go to respond to the question from th...
Latest reply by
Ashley1281
Hi everyone, I am really upset and really don't know what to do anymore. I have an issue with a reservation from 2-8 January. On the 2nd of January I received this message from the guest: We ended up checking out. The keys have been left in the lockbox....
Latest reply by
Lorna170
Hello Hosts! Called support to ask they call guest to see if reservation could be resuscitated or cancel guest for not following house rules. Was told it was escalated and I would receive a call in 15-20 minutes, that was two days ago. Received no respon...
Latest reply by
Emiel1
I had an issue ~ COVID related ~ where we made reservations & the reason for the reservations were cancelled. We knew the event would be rescheduled, so the host agreed to hold onto the money (I thought I was being nice) until we could reschedule. I lit...
Latest reply by
Candice191
Hi Myself and my sister have set up a new listing on Air B n B. It was due to go live today. For some reason, my sister's account has been locked out for 'security reasons'. I can still view / edit the listing, but I cannot launch it to go live. Is there ...
Latest reply by
Luke506