Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Melisa176

Hope this is OK to post here. I just wanted to say we are new to hosting and have hosted 2 different guests so far and both gave 5 star reviews. In the private msg to me the first one said having a fire pit would be nice [unfortunately husband says no b... Latest reply by Laura2592

Hi Everyone,I need help addressing a guest review issue. Thank you for taking the time to read this. Please advise if I am taking the right steps, or if there is something else I should know about this bad guest experience. I have to submit a review by to... Latest reply by Laura2592

I get a request to book early this afternoon, only it's not addressed to me. It's addressed to someone I can only assume is the host of another listing the guest has considered booking instead. I recognize the name as a fellow local host. So I message the... Latest reply by Colleen253

I had a guest stay who used the countertop as a cutting board and there are now cut marks in the countertop. It's a brand new countertop installed only two months ago. There is no good way to fix the cuts without replacing the entire counter, which I a... Latest reply by Lorna170

Any suggestions on how best to respond to a booking inquiry that is really just a troll soliciting services to co host for me/ clean etc. I reported the person-but now when I go to “ accept” her “ reservation” the system won’t allow me to respond. I do... Latest reply by Lisa723

We have nowhere to go to get a refund from AirBNB.We got an email from AirBnB saying that they are not refunding their Service Fee for a COVID-related cancelled booking (as it was made after March 2020). This is unethical. The cancellation was due to ext... Latest reply by Gordon0

Can anyone share how they allow for these late minute check-in exceptions? I have instant booking. My check-in window is 5p-7p and check-out 11a. This allows me some breathing room for cleaning between turnovers. However, I've been getting guests "inquir... Latest reply by Brian2036

Guest 1 messages an enquiry - i respond and click pre-approval15 minutes later Guest 2 requests a booking- but dates overlap the first enquiryI decide to message back guest 1 and we agree i will hold till the following morning ( within the 24 hr of pre-ap... Latest reply by Colleen253

New to hosting and have had some really great guests so far until this past week! We we first communicated she was coming off really rude but I just blew it off as it was her first time using air bnb, I tried my best to accommodate her in everyway just fo... Latest reply by Colleen253

Speaking as a guest here. Is it normal when staying for a month at a listing, to have to replenish all items like garbage bags, toilet paper, paper towel, all purpose surface cleaner (like a basic spray cleaner), etc. during your stay? I am currently in L... Latest reply by Jaqueline-and-Jim0