Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Preto2

Hi all! Recently I've had several guests leave reviews complaining about certain house rules that are made clear on the listing and booking confirmation and several other places for easy access. These unreasonable complaints are things like they wanted to... Latest reply by Unique16

Do you allow your cleaning staff to leave an envelope labeled "Housekeeping Tips ".? Some back ground, we use a local management company to help manage our Airbnb. It's 3 bedroom , 2 bath, 1450 sq ft, max 6 occupants. The guests are charged a $225 c... Latest reply by Brian2036

I almost didn't believe it at first, but here it is:https://www.youtube.com/watch?v=k5wK0Z1ocpM&ab_channel=Shudder You better believe that's getting a hyperlink in every post that starts with "I'm a Superhost..." Latest reply by Christine615

Hello ,When the unit was checked out, it was found that there was damage to the bathtub.There is a broken tub. Latest reply by Emiel1

Hi thereI had a guest stay who has damaged the carpet with a large stain. I advised them that I would be getting costs for fixing this and it is coming out at £200. However they only paid £200 for their 2 night stay. I have not got deposits set up as I w... Latest reply by Emiel1

airbnb customer service despite proving the falsity of a review does not intend to remove it. who can I talk to about this? Latest reply by Emiel1

I have had many interesting guests but also a couple of Different guests that I would like to share with the community.One was a young man who had just completed a 10 day alcohol detox who needed some more time away from his home, he brought his dog, dran... Latest reply by Sarah977

PLEASE HELP! I have a guest who is spuriously claiming money back on her stay. I have proof that she is lying and photographic proof that her claims are unsubstantiated, but I'm so worried Airbnb will uphold their claim for £200 as I've heard Airbnb ALWA... Latest reply by Sarah977

At the end of writing a review for a guest there is a yes/no question that asks if you would want to host the guests again. Does anyone know how this information is used? If you say no, does that mean your property won't appear is their future searches fo... Latest reply by Laura2592

The last guest that stayed at our Airbnb brought additonal guest with them without prior notification. A second vehicle was on the property and I stopped by to see who was on the property. I was informed by the guest that it was there children who were ca... Latest reply by Helen3