Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst...
Latest reply by
Elisa
Back in September, I hosted a challenging guest who managed to leave a pile of towels covered with feces, broke a window and stole a remote control. I submitted my claims the same day the damages were discovered. The Host Guarentee Team denied my claim ...
Latest reply by
Elaine701
First: it's actually not about the money here - it was a short stay and it's August - it's about the principal..A guest cancelled three days before coming - and, despite my 5-day cancellation policy - Airbnb have sided with her and refunded 100% of her mo...
Latest reply by
Colleen253
Booked studio, Al Hamra, UAE, 31st July and 1st August. Arrived in area midnight, no address on any paperwork. 2 hours on this chat and trying to contact owner and the emergency number given doesn't work from the UAE. Slept in the car at 38 degrees Celsiu...
Latest reply by
Emiel1
Has anyone else noticed that the compliments section of the host review process is no longer active? I'm aware that Airbnb management have been making changes to the review process, but I haven't read anywhere that the compliments option is no longer avai...
Latest reply by
Cathy253
How do you handle guests with 0 reviews whether new to abnb or even those with 3 years membership and 0 reviews. Its a red flag for us as hists. Curioys how other hosts handle it?
Latest reply by
Susan896
Dear Ms. Jenny, Greetings from Retaj Baywalk Residence. We would like to request to contact us in any source of medium ( i.e Zoom ) to explain further regarding the payment collection and terms and condition applies through. Your soonest reply will be hig...
Latest reply by
Mike-And-Jane0
HiI cant see the photo of a future guest in his profile . He says he has one picture and my parameter is set to "profile photo mandatory" = No (knowing that "If YES, you wil not able to see the photo before accepting the booking") Then, either the guest ...
Latest reply by
Linda108
I have experiences an ongoing unresolved situation with Airbnb, with no support at all from Airbnb Support beyond scripted responses. We approved a refund from one property we manage to which the original payout was made, and the the chargeback was take...