What hosts are saying

    We underwent a widely publicized Municipal Service delivery crisis in Johannesburg in the beginning of June 2021 and for 2 days had no water on tap, this while Load Shedding occurred equating in no electricity for approximately 2 hours per day during this... Latest reply by Peta7
    So we have this guest, R who booked 2 of our places from a month ago. He was very demanding and obnoxious guest from the very beginning. 10 days prior check in day he said he wanted to reschedule, we asked to confirm the date he said he'll let us know by ... Latest reply by Davin52
    Hello. I have made a reservation and the host has requested a security deposit by PayPal. I understand no payments should be made outside of the AirBNB platform. I have come across on other forums using the resolution centre to send a payment as "extra s... Latest reply by Sarah977
    @Ute42 gave a detailed explanation a few years ago of how the review rating system operates. If I remember, her post was called 'Guantanamo'I do respect her post and her diligent work that went into it but, for me her stats don't seem to add up. My last 4... Latest reply by John5097
    I had a reservation booked for months and 10 days before I was to leave the host emailed me and cancelled! Few hours later it was re listed under a different name for more than triple what I paid! Airbnb customer service has been a nightmare to deal with!... Latest reply by Anonymous