Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Rebecca

I have been inundated this week with bookings from guests who live in UK Tier 3 areas. Government guidance says these guests are not allowed to travel out of their Tier 3 area, except in exceptional circumstances. A nice little holiday in an Airbnb is not... Latest reply by Alpesh0

I had to cancel a reservation because the host told me after I paid that the location is incorrect. It was in fact 10 to 15 minutes away on the other cost , a different town. So I requested to cancel before the trip. The host agreed. However then he said ... Latest reply by Gregor567

A Guest contacted me and told me that the large newer TV was damaged. Their children had brought friends. No one admitted to damaging the TV. What should I do? Should I charge the guest or claim it on the ABNB Guarantee? Latest reply by Anonymous

I’m a pretty happy even-tempered person, but today I am sad. After a lot of soul-searching, I left a bad review for a guest. Although guests occasionally slip up on the house rules, and I’m usually pretty lenient, this family broke almost every house rul... Latest reply by Debbi13

We got a little gift from Airbnb today.In the middle of a particularly difficult time for everyone in hospitality, this was really nice. It's little touches like this that give you a boost just when you needed it.Sometimes it's nice to get a reminder we ... Latest reply by Kevin1322

Hi all, is there a way to contact an host who did a very bad review to a guest that now is asking ti book my apartment? The guest is insisting to book but I’m not sure to accept it because of the review and wanted to understand what happened really to mak... Latest reply by Ted307

I think my question is complete..? Latest reply by Jonathan-and-Joelle0

There has been a lot of trespassing on my property lately and it turns out that there is an Airbnb using pictures they took from my beach and advertising the use of it. Can Airbnb shut this down? Latest reply by Mike-And-Jane0

On 6th of this month, the sentence was: "For the issue about cancelling "no rated"guests, a colleague of mine will keep in touch with you very soon." On the 8th, i reopened a support ticket and it became;"I understand, not a problem. I wil ltransfer you t... Latest reply by Mary-Jo22

Hi Lizzie!It's been a while. I remember you're always on point, discreet and graceful. So I just wanted to say hello! Its nice to see you're still here. To my mind this Messiah shows up as our savior, and calls upon the folks at Airbnb to return to their... Latest reply by Susan990