Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Rebecca

I started hosting years ago with Air and loved it. Now it feels a bit too commercial. I have lost my super host status - it is a bit unclear but not sure I have had enough bookings since June 2020. Well one firebreak and an extended lockdown, no resta...

Hi there, Why has my super host status been revoked? We have had 29 stays (105 nights) - required = 10 stays or 100 nightsWe have a response rate or 100% - required = 90%Our overall rating is 4.9% - required is 4.8% (yet the app says 4.5 but our listing s... Latest reply by Mike-And-Jane0

I recently hosted two couples and their two small children (6 people total). Great communication during the stay (he had lots of questions!) and they left the place in great shape except two large blistered burn marks from a hot coffee pot on the kitchen ... Latest reply by Shannon675

Hello everyone, I have a guest who made a reservation in September 2019 for a 13 day stay with check-in date in July 2020. Due to the pandemic and the extenuating circumstances policy, he would have been allowed to cancel the reservation and receive a ful... Latest reply by Mike-And-Jane0

How can our ranking change without a new or recent review? Latest reply by Mike-And-Jane0

I finished my experience and submitted it, 1 hour later, they sent me an email saying I has to change my "What we'll do" section and be pmmore especific and though I did a new text to this section m, it doesn't allow me to resubmit the experience. It stil...

For several years without incident or complaint we have occasionally hosted small weddings and family celebrations for residential guests at our 5-star AA listed property. We have a lovely riverside location and a small marquee and we are fully insured to... Latest reply by Clair1669

Dear fellow hosts, I urgently need your help. I am a super host with 5 star reviews almost every single time for the past 4 years. My total rating is 4.96.Today was the first day of a new booking. The guest before sending the request informed me that she ... Latest reply by Yannis37

I made a booking for a family vacation and due to the Covid pandemic and travel restrictions, we now have a significant amount of money in travel credit. Due to such travel restrictions, re-booking our trip this year is not feasible before the expiration ... Latest reply by Оксана36

Received a message today that I had lost my superhost status due to not responding to 14 enquiries, from July 20. Umm we were locked down no one was hosting in their homes in England due to covid laws.I asked how this could be when, they were sending me m... Latest reply by Carmen802