Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Pierre3460

The host had no other choice but to cancel my booking because the last guest severely trashed his house. My trip is in two days, with our flight already booked. Now I have to wait on a refund before I can book another place. We're not just talking a few h... Latest reply by Christine615

It would be so wonderful if the ‘leave it like you found it’ standard was better serviced for hosts so there was not so much time and resources on the back end of a reservation when this is not upheld. Hosts have the ‘burden of proof’ for damages, all th... Latest reply by Ingrid345

I contacted the host on an upcoming reservation for a stay in the Gold Coast and stated we would be arriving late and would also like to contact the agent dealing with our reservation for a meet and greet to get apartment keys. Host said that's fine did n... Latest reply by Sarah977

Our seven listings at the same property have received excellent listings under the current host/manager, but she will soon be leaving for a graduate school program, even though the ownership of the property will not change. How can we retain the benefit... Latest reply by Lisa723

Hello all,I have two questions. First, I'm returning as a host after a hiatus of six or so months. I vaguely recall seeing something about changing the star ratings and/or visibility. My first guest has left a review and I don't see anything about the thr... Latest reply by Emilia42

Hi, went to an AirBnB last week and on arrival we opened the door to what can only be described as the smell of a teenage boys bedroom (dirty,musty, sprayed heavily with Lynx to try to disguise the smell).The bathroom had hairs on the sink and the toilet ... Latest reply by Anonymous

I have been noticing in the last days that new reservations come without the guests's phone number or last name. Is this a novelty? If so, why? Having the guests phone number to be able to contact them on arrival day is essential. Now we have to ask every... Latest reply by Max-and-Iris0

The guest made reservation for one month, we have negotitiated good price due to current situation. after 21 days she check out and she wrote an email to us about getting constant harrasment since she arrived at our place. part of the contents of the ema... Latest reply by Salahudin0

The info from my card issuer is that they because new EU law they require 3DS verification for certain types of payments from Jan 1st 2021. I am not able to process my cards. Is there a way to enable 3DS in AirBnB? Latest reply by Emiel1

Hello, We seem to have some bad luck with guests with 1 review or guests with no reviews. Either they trash the place, they smoke, or even steal small items (phone chargers, towels or kitchen mat !). I would like to ask for a security deposit from them - ... Latest reply by Alex208