Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Robin1574

Hi - My guest cancelled after 49 hours and my refund policy is set to "strict" so they only received 50% of their payment back. There were unforseen circumstances and I'd like to refund their money (minus any fees). I see that airbnb will credit me the r... Latest reply by Dale711

As an AirBnB host, I am considering renting out my house for a week next fall and then going abroad for a week myself. But suppose that just before that moment the Corona-government rules are such that I cannot / may not cross the border. Then I just hav... Latest reply by Sarah977

Why can’t I post to the forum? Latest reply by Mike-And-Jane0

My account was hacked and I have been trying to get my money back from AirBnB with no success. Any ideas on what I can do? Someone changed my payout method to a Paypal account and they keep trying to tell me how to do everything, but get my money back. ... Latest reply by Nick

We are in Palm Beach County, Florida. They say we are not in compliance with local tax requirements - we are and have been for 3 years. This same thing happened last year - took over a month to fix - in the meantime we could take no bookings. We've talked... Latest reply by Andre10185

Hello, just wondering if anyone else has this problem.... I noticed in my settings about a week ago that there were 2 devices logged in on my account . They were devices located in china, so I logged them out and ever since doing that, I cannot receive an... Latest reply by Colleen253

I used to have the least restrictive cancellation policy until my last season (quite a few cancellations). Also to start this new season, my first guest canceled 2 days out. I was never able to rebook. So, I've switched to the 'Moderate' cancellation poli... Latest reply by Anonymous

Hi, I am a host and have a travel coupon to use up. Just went to book something and it said 'reserve' , does it give me somewhere later down the line to add my travel coupon or does 'reserve' mean that the host can just accept you as an instant book. I ... Latest reply by Emilia42

How should I respond to this guest? I'm a new host (just listed my first property 5 days ago) and have been fortunate enough to receive many bookings in my first 5 days. I have just received the following request and message and became a little suspicious... Latest reply by Anonymous

Hey,I am the founder of a startup where we want to help hosts on Airbnb make more money by helping travelers.I would be very grateful if you answer a couple of questions so that we can more accurately understand the behavior of your guests.1. Do guests as... Latest reply by Frederick104