What hosts are saying

    Hi, I am writing to reach out and get some help from the customer service at AirBnB. I have already tried to get help by calling customer service and it has been the worst experience I have ever had with any company's customer service. They are so rude an... Latest reply by Laurie533
    Anyone having this challenge? First they changed the way check-in instructions are handled. Removed the key icon that allowed me to push out the instructions and now they go out automatically. Okay, would've been nice to know that, before a guest had to... Latest reply by Mary419
    Hi, sorry if this has been discussed elsewhere before - please refer me if this is the case. I'm not sure I should be asking this, and it's unlikely I would ever go through with it, but would love to get people's views on this... What do people think abou... Latest reply by Nick1866
    Question for my fellow hosts. I allow pets in my rental. I add a $50-$80 charge depending on length of stay and the type of pet. Been doing it for years, and never had a problem with damage until now. The guest left her dog unattended for hours. I was ... Latest reply by Alexandre152