Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Elisa

Hi, I'm wondering who else received this email, what it says (in English), and what to do with it. I intend to just ignore it and make sure I don't click any links in it assuming it is malicious. The sender email looks legit as automated@airbnb.com. Sc... Latest reply by Paul1255

Hi everyone we are new to hosting, about two weeks in and our third guest was the worst I could’ve ever imagined. Her profile had some good reviews and then we started getting neighbour complaints about parties and loud noise. I contacted support and the... Latest reply by Helen3

When it comes to reviewing our guests, how picky should we be, letting future hosts know what to expect? There are some guests who weren't really bad guests but maybe didn't really obey the rules, left the place messy, etc. I'm not always sure how to han... Latest reply by Jessica-and-Henry0

We just had three men check out yesterday. Quickly, upon arrival to the home, I realized all three men slept in the same bed. Next, look for damages, which there were many: wine-spills on hard-wood floors, a set of designer hand-towels ruined from win... Latest reply by James2566

We have a six-month reservation for an apartment in Barcelona starting on 1 April. Unfortunately, we may not be able to fly due to Spain's current travel ban on South Africans. The ban has been extended until 15 March and may be extended again; we will on... Latest reply by Sarah977

Have an ongoing issue with a listing and Airbnb's support is truly awful. How do other hosts get past the very basic "call center" responses when trying to get a problem resolved? I am a long-standing Superhost with multiple properties and can't get... Latest reply by John5226

Hi there, how do I claim my credit for 4 cancelled trips that were booked before 14th March 2020 (as per this policy: https://www.airbnb.co.uk/help/article/2701/extenuating-circumstances-policy-and-the-coronavirus-covid19)ThanksEliot Latest reply by Mike-And-Jane0

So I live in the UK and booked a trip in the UK, however Airbnb charged me in dollars. They then cancelled the booking due to unforeseen circumstances and I have had to find a different property which has clearly cost more because demand has gone up and t... Latest reply by Mike-And-Jane0

To get the ball rolling if we were to ask for one issue to be taken to the Exec on our behalves (by the already appointed HAB Rep) we have the prospect of a confirmation coming back that the issue will be addressed and within what timescale. I've asked as... Latest reply by Mary996

I’m new and have 4 booking enquiries for the same week. Do I preapprove them all and see who gets there first? Or do it one at a time and risk losing the other business ? Latest reply by Helen3