Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Rebecca

I am confused about this ad. I booked this ad by the understanding that by default 2 guests are assumed and not just one. And then you have to pay more for the second guest. Because when I made the booking I did not bother to change the guests from 1 to 2... Latest reply by Lisa723

Hello,We were wondering if any of you hosts have a copy of the actual policy or have more details about “host protection insurance” (HPI)? We keep inquiring with Airbnb to make a copy available to us to review, as we would like to know the circumstances u... Latest reply by Ute42

I wrote an honest review about the state of my home after a guest checked out. The guest DID NOT leave my home in good condition, stains on the carpet, food all over walls and blinds, broken drawer in the kitchen. I contacted the guest through the resolut... Latest reply by Ricardo85

I am a host and I manage a number of properties in a town that has a very significant high season. I would like to be able to set different cancellation policies for different times of the year. for the off season I would like to be flexible and during ... Latest reply by Marit-Anne0

Dear Airbnb Community, Happy New Year and I hope you are all safe and well. Our wonderful cleaner for our house in Phillip Island is no longer working in this industry. i wondered if anyone is happy to share details of cleaners they recommend on the Islan...

I wanted to confirm, for certain, Airbnb treatment of owner ratings on this. I found on this forum what looks like a conclusive answer but it is 2 years old and things change. For an inquiry, if I message back to the person I understand my response rate... Latest reply by Ann72

Help! I am new to hosting our cabin. Our first guest is scheduled for 30 days from now and just emailed requesting to cancel. Our cancellation policy is the 50% refund if cancelled long before. How do I do it? Do they request cancellation on their end t... Latest reply by Jessica-and-Henry0

I am a superhost.. but currently travelling.. can you see your rating as a guest?help anyone? Latest reply by Imogen23

Recently we received an inquiry for a long-term booking. The guest asked for the opportunity to preview the property (stated: "it will only take 5 min."). My co-host and I explained that it was against Airbnb policy and a safety concern as well. We enc... Latest reply by Ann72

Hello Superhosts, I am wondering if you can give me insight. I am currently booked with a superhost in Sau Paulo names Luiz. For the past 5 years of using Airbnb I often stay with superhosts because of their excellent reputation and I have never had issu... Latest reply by Anonymous