Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Rebecca

I’m a frustrated superhost. I had a repeat guest scheduled for November. He requested to cancel in June due to Covid and cancelled football game. I authorized him to get a full refund. When my next guest came, $800 was taken from their payment to cover ha... Latest reply by Rhonda74

Necesito ayuda!! Por motivos de pandemia no pude cobrar mi pago dado a que se me vencio el plazo establecido, y el codigo MTCN ha caducado.Quisiera saber como comunicarme con AirB&B para que me den un nuevo codigo MTCN, ya que ese dinero ha sido retornado... Latest reply by Pacifico2

Hello Everybody,Just a little background :I received a request booking from guest for our house in Mauritius on Friday. She actually asked me to contact her outside of Airbnb at first which I never do, so refused. Asked for a discount. As they are staying... Latest reply by Ann72

I am frustrated trying to reach customer service. I am a host who voluntarily refunded my guests payout as covid changed their plans. According to my cancellation policy and their cancellation being close to their check in date, I would have been paid i... Latest reply by Emiel1

How do you actually talk to someone at airbnb? I have a member of my party that tested positive for COVID-19 and I have contacted my host. They directed me to Airbnb, but I am unable to find any contact information. The Contact page on the website just ... Latest reply by Sarah977

What's happens if have to isolate or tier 3 restrictions on last minute cancellations?

Hi, I have a confirmed booking for a family with a 6 year old and 9 month old. My home is listed as unsuitable for children under 12. The family are aware of this and would still like to stay. Im new to air bnb and not sure what to do. Am I covered f... Latest reply by Anonymous

Hello, my host cancelled the stay within 24hours of booking. She told me that she did not get the full refund back - in fact she said something about different exchange rate between booking and refund.is this airbnb procedure to have different exchange ra... Latest reply by Anonymous

So I'm trying to make a reservation and it asks me to enter a phone number. When i attempt to do so the response is : You'll need to use a different phone number, we can't support this one. Its a AT&T American number

I have had 2 extended stay clients who didn't give a rating. As you are aware this has a large impact on the host status rating and the consequence is losing your super host status rating. Any suggestions on assuring ratings by guests moving forward? Latest reply by Anonymous