cancellation covid

[Fiona705]

Hi, our family have had a positive covid result so we have cancelled our guests. We feel it is impossible to host and isolate.

shocked to be given £100 fee. Any others have this experience.

[Mike-And-Jane0]

@Fiona705 When our daughter caught Covid and we had to isolate it only took a quick call to Airbnb and they did a penalty free cancellation. We had already messaged the guest to apologise for cancelling on them.

Did you call Airbnb or just cancel on the website?

[Fiona705]

thanks, I need to find that number asap

[Mike-And-Jane0]

@Fiona705 number is 020 3318 1111