cancellation policies

[Puneet17]

Hey everyone!

Does anyone know what you can do if a host does not respond to a refund request aside from escalating the issue?

[Puneet17]

@Lawrene0 @Thank you for reaching out. And to clarify to @M199  when I did mention I'm from the Toronto area, I actually live in Simcoe-Muskoka which is a non-hot spot zone and take my precautions to keep myself safe and others safe. I take responsibility for making the choice to book an airbnb outside of my province knowing the circumstances and what is going on in the world, it is selfish for sure because we should all be staying home and I am not refuting that. I only hoped that a request for a refund would possibly work and if it does not then I will take my loss as a lesson learned when making informed decisions about booking travel at a unprecedented time for all. I can't expect the host to respond to me if she chooses not to and I understand that. I understand the situation completely, I was just venting my frustrations.

[Branka-and-Silvia0]

@Puneet17 

Keep in mind that until you or your host cancels - the booking is active.

Hosts are penalized if they cancel so you have to do it.

If you cancel you will be refunded according to this listing's cancellation policy.

Do you know under what kind of cancellation policy you booked? Policies and refunds are explained here https://www.airbnb.com/home/cancellation_policies#flexible

Cancellations due to Covid are divided into 2 categories: stays booked before March 14th, 2020, and those like yours booked after that date

https://www.airbnb.com/help/article/2701/extenuating-circumstances-policy-and-the-coronavirus-covid1...

[M199]

@Branka-and-Silvia0 , @Puneet17 

Exactly my answer.