I rang the 0203 318 1111 number and unlike previous times about other issues I spoke to a new Airbnb rep who didn't really know what to do. He said there was aproblem with the system that it was delayed and that I could request my guest to a give me a reference instead...??? but surely references should only come from people who know you well??? He also mentioned that I only had 48 Hours to leave a review... If that were the case then I'd have already missed that boat!
I have not requested a reference as I think it is a wrong thing to do and will wait a little longer.
COME ON AIRBNB IF YOU KNOW YOU HAVE A PROBLEM WITH REVIEWS:
A) FIX IT QUICKLY !!! IT'S THE LIFEBLOOD OF THE SYSTEM THAT KEEPS EVERYTHING TICKING
B) PUBLISH A WORK AROUND SO WE KNOW WHAT TO DO TO MAKE IT WORK
C) TRAIN YOU OPERATORS DEALING WITH THESE ISSUES SO THEY KNOW WHAT TO DO
As an aside you could also have a service status button so Hosts/Guests know when there are problems and get updates on the status/workarounds/fixes
Martin & Jo