Hello Everyone,
I am being asked the same question over and over by hosts, who send me messages through my ABB listing or via social media, that want to reach out to me privately or another host privately. Please read the following to help you.
1. First and most important, you MUST be logged/signed in onto your ABB account.
2. Then enter the Community Center (CC), and choose which discussion room you want to enter. There are currently 8 I believe.
(see below)
Airbnb Updates
Host Circle
Interests
Help
Hosting
Tips & Tutorials
Airbnb Open - (this has been rescheduled for 2018)
Host Newsletter
3. Once you find a host, move your mouse over the hosts face and a window will pop up.
4. LEFT button is to send a private message otherwise known as DIRECT MESSAGE to that host
5. RIGHT button allows you to click on that host profile, once you click on that, you are redirected to their profile page when you can also click on their ABB listings too.
6. If you choose to click on the LEFT button, a box will pop up that allows you to send a message. That message is delivered to the Hosts EMAIL account that is associated with their ABB account. This email notification will tell you that you have a PRIVATE MESSAGE waiting for you in your CC inbox. Click on that button in your email, and you are immediately REDIRECTED to your CC Inbox to read the private message. You can reply there privately there too.
HELPFUL TIP: If you are coming to the CC to pose a question to the hosts, make sure you are in the CORRECT discussion room, then the correct thread but FIRST, USE THE SEARCH BUTTON to see if the question has been asked and answered by others. Trust me, it has 😉
Or use the HELP TAB in your Airbnb account for the accurate answer from Airbnb. That's your best bet for resource information. This is my go-to place for needing answers to my hosting questions.
If you find this or any other post helpful, be sure to click on the "thumbs up" button at the bottom of the post or reply.
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook