Hi Pat, me too. Everytime I call Airbnb they some how find the same guy Renzo to shut me down. He told me to close my listing and NEVER offered to contact the city to change the address problem. I sent him a copy of the letter from the city to say "This is what they are asking for-simply tell them unit 1, unit 2 in the address line, but he says no, he thinks it would
be better if I shut doen my listing....
I swear there is a handful of customer service peole for Airbnb in a room in Mumbai and they all have heavy accents and crappy phone connections.
Complain to your alderman, I did.