I'm Emil, I have a bed and breakfast in Barcelona, since the beginning of my business I have registered my b&b with Airb&b. Now I have had, like all hosts, cancellations due to Covid. I have applied for a refund of 25% of the amount, as you kindly granted to us host. The request was rejected on the grounds that the cancellation terms are not strict. There is evidence from customer conversations that customers canceled because of Covid. I think it is shameful that Airb & b has this behavior. I have always worked well, bringing benefits to you too, to become superhost. On the site you are advised to use flexible cancellation and then do not reimburse your hosts because they do not have rigid cancellation. I hope you can solve the problem, otherwise I will have to make a complaint
Best regards,
Emil