3 missing payouts

[Maria18740]

Hello everybody,

At this moment I have 3 missing payouts that I should've received. The first one should've arrived almost 3 weeks ago. I have gone through 6-7 CS specialists, every one of them was completely clueless about the issue, they were not able to tell me anything other than "Your case is assigned to another department", the other department stopped responding to my messages a week ago. The only thing I changed was my bank account, it took them 2 weeks to realize that I had to verify my identity. I did that a week ago, since then, absolutely nothing. I literally have no idea what to do, I was forced to take on loans in order to pay my bills. What should I do?

[Maria18740]

Another week, another series of calls with the custumer support, more lies. It seems that this is the only thing that they can so for you over there. Spoke on one occasion with one of the supervisors, they promised me that the "specialized team" handling my case will get back to me with a message regarding the problem, of course that was a complete and utter lie from him, it's been more than a week since I had that call. After that I spoke with another person from the payouts department, that came out with another "glitch" problem, he told me that the technical team DID NOT EVEN KNEW about my problem and that he is going to open THE FIRST REPORT, despite the fact that the specialized team was informed by this a week prior by me. I asked him to request a detailed report about this "glitch" from the team, he said that he will do that, another lie of course. Still didn't hear from them, another 4 days since that call

[Maria18740]

As an update, it's been another 2 weeks and I still haven't received any payouts. It's the 2nd time I have been lied to by the CS representatives who keep telling me that the situation has been resolved and to allow 24 hours for processing and after that the payments will resume normally(that was 2 weeks ago, they told me that again on Thursday, now it's Tuesday). I am feeling as if I'm being scammed by Airbnb, I have messaged them yesterday, they did not answer. I am attaching to screenshots, one with the e-mail I first received on 31 Aug and another one with the message from CS on 7 Sep. **

 

 **[Private conversation with Customer Support removed in line with the Community Center Guidelines]

 

[Bhumika]

Hi @Maria18740, Thank you for sharing more information related to your concerns! Have you also tried to reach out to your bank to get some updates if the payouts are deposited? 

If you don't mind, would you be able to share the reservation number of the bookings? With it, I may be able to reach out to the team that can help me know more about the issue. 

[Maria18740]

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@Bhumika wrote:

Hi @Maria18740, Thank you for sharing more information related to your concerns! Have you also tried to reach out to your bank to get some updates if the payouts are deposited? 

If you don't mind, would you be able to share the reservation number of the bookings? With it, I may be able to reach out to the team that can help me know more about the issue. 

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And about this, the payments have not even been sent from AirBnb so the bank has nothing to do with this.

[Maria18740]

I don't know where I can find the reservation number. The payments have not even been sent yet, I can still see them in the "Upcoming" section of transaction history. Which means that AirBnB CS lied and the payout have not been sent.

[Bhumika]

Hi @Maria18740, Did you hear back about your pending payouts?

As you mentioned about being asked for account verification, I wanted to share this resource that talks about How to verify your Host account. It would be worth exploring the article and getting to know which KYC information to provide. I hope it helps and hope this gets resolved for you soon!