Host unable to access Community Center after apparent account-removal error
I am posting on behalf of an Airbnb host who cannot access the Community Center because Airbnb has removed her account.
Her one appeal was denied. Only after the appeal was denied did Airbnb disclose that the basis was: “You damaged or stole property from a Host” and that she violated the Ground Rules for Guests.
However, for the reservation Airbnb identified, HMD4NKD53Q, she was the HOST/property owner, not the guest. The damaged property was her property and she was the host who reported the guest-caused damage.
She is not asking for another ordinary appeal. She needs someone at Airbnb to examine an apparent host/guest attribution error that was disclosed only after her appeal was denied.
@Rebecca @Bhumika @Quincy @Alex — could one of you please forward this to the appropriate Airbnb team for a manual review? The affected host cannot post here herself because the account removal prevents her from accessing the Community Center.
