Adding a discount, the extra guest fee doesnt apply

[Liroy0]

Hello,

Recently I received a very cheap reservation with 4 guests. I have added a fee of +15 euros for extra guest after 2. I found out that in several listings of mine where a discount is active, the extra guest fee is not being applied, where in every other listings that they don't have a discount, the extra guest fee is applied normally. 

Any ideas? Is this normal?

[Joan2709]

@Liroy0

No this is not normal...

It is difficult to know what is happening without knowing which listing you are referring to; since you have so many listings. If you post a link to one of the listings you are referring to, we might be able to better understand what is happening?

I'm assuming you are using a channel manager PMS since you have so many listings, so you might check the settings there as well.

[Liroy0]

Hi Joan,

Thank you for your quick answer. Basically I removed the discounts and the extra started working again normally. That's very strange.

Yes I work with a channel manager, I raised a ticket for that and waiting an answer. 

[Joan2709]

@Liroy0 

That is odd....if I had to guess, I would say it had something to do with the channel manager settings.