Adding a discount, the extra guest fee doesnt apply

Liroy0
Level 2
Athens, Greece

Adding a discount, the extra guest fee doesnt apply

Hello,

Recently I received a very cheap reservation with 4 guests. I have added a fee of +15 euros for extra guest after 2. I found out that in several listings of mine where a discount is active, the extra guest fee is not being applied, where in every other listings that they don't have a discount, the extra guest fee is applied normally. 

Any ideas? Is this normal?

3 Replies 3

@Liroy0

No this is not normal...

 

It is difficult to know what is happening without knowing which listing you are referring to; since you have so many listings. If you post a link to one of the listings you are referring to, we might be able to better understand what is happening?

 

I'm assuming you are using a channel manager PMS since you have so many listings, so you might check the settings there as well.

Hi Joan,

Thank you for your quick answer. Basically I removed the discounts and the extra started working again normally. That's very strange.

Yes I work with a channel manager, I raised a ticket for that and waiting an answer. 

@Liroy0 

That is odd....if I had to guess, I would say it had something to do with the channel manager settings.

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.