Heads up Taxes not collected correctly and Air BNB They are NOT doing anything. Air BNB took off the correct amount from Jan 2024 to March 28th. Starting March 28th they only charged tax on their service fee and not my room rental part. I had called in April and May (twice) concerned stating they were not taking 13 percent and they said they were and not to worry it will show at the end of the year - both times. Took tax form to my accountant who informed me they did not take the correct amount. I called back to see why it changed on March 28th. No answer went in circles. Was told I hadn't paid taxes in 2023 and to send in forms confirming it was paid? The issue not in 2023 and they took taxes that year and submitted them. Asked why they needed my 2023 info and was told because I didn't show any taxes being collected for that year on my account? But wanted me to prove they paid taxes in 2023? Was informed they had collected and remitted the taxes for 2024 so this is a closed case? Asked for it to be escalated and he informed me he was the escalation. Told they they took it to their tax specialists group and they all agreed on this tax issue? So it is closed. Won't answer what happened from March 28th to December 31st Can't complete my taxes without it. As of January 2025 they are taking off the correct amount. So for 9 months they didn't collect the right taxes but won't tell me why So check your taxes that are on your bookings. Make sure they are deducting the correct amount. Anyone have an issue similar to this. I think my only next step is to contact Canada Revenue Agency. I have a letter from Air BNB stating they paid and remitted all the tax but the tax form they sent does not match that letter. It is a mess and no help from Air BNB I have been a "super Host status for 2 years" - means nothing. I think this is all about keeping rating for the call centre. Appreciate any advice.
