Air BnB paused payouts and not verifying ID

[Kieran106]

Hello all,

I hope someone on here can help me who may have experienced similar issues.

Air BnB have paused my payouts for the past few weeks, saying I need to add account info, ie upload ID to verify myself and my co-host.

However I have already uploaded all of the relevant documents and have been waiting for weeks now for Air BnB to verify them and release payouts. We are currently waiting on about £2k to be paid out. 

I was first contacted by Air BnB a few months ago to verify the listing and I followed all of the steps and payouts were resumed. But then a just a few weeks ago, payouts were randomly paused again and they asked me for ID once more, which I provided a second time for myself and the co-host. 

Each link they send me takes me to a page saying 'You're all set, thanks for uploading ID'. 

I recently changed the payout method on the account from a regular bank account to a savings one, so I am not sure whether this has had anything to do with the current issues? 

Every phone call I make to the help centre is met with the same response that my issue has been passed to a 'specialised team' who will soon contact me, but never do.

We rely on our payouts to pay our mortgage and this issue is causing us a fair amount of worry and we feel as though Air BnB are not taking it seriously.

I've seen a few other hosts on here have issues similar to this and was wondering how they managed to resolve the problem? 

Any help would be much appreciated.

Many thanks,

Kieran

[Helen3]

What did your cohost suggest you do @Kieran106 ?

Have you tried posting about this publicly on Airbnb's social media channels ?

Changing  your bank account  may have had an impact . Have you tried changing it back and just transferring the money across to a savings account? 

[Joan2709]

@Kieran106 

Many have been caught in the endless loop by Airbnb regarding the ID Verification process. Here is the link to another thread and how the Host resolved it. Apparently there are bugs (not suprisingly) in the bot process and unless you do something drastic, you won't get anywhere. I understand Airbnb provides broken links in the email that just result in error messages as well.

https://community.withairbnb.com/t5/Help-with-your-business/Payouts-Paused-No-Help-from-ABNB-Support...

Basically, you need to wait until after 7-8pm at night to get a real human to see what is happening and respond, then delete your ID and upload it again. That should trigger CS to contact you. Be prepared to provide whatever documentation they require.

You could also try @Helen3 's suggestion, but I fear that what's you are in the ID needs verified loop, you have to go through the above to get it resolved.

Let us know what happens....