Air BnB paused payouts and not verifying ID

[Kieran106]

Hello all,

I hope someone on here can help me who may have experienced similar issues.

Air BnB have paused my payouts for the past few weeks, saying I need to add account info, ie upload ID to verify myself and my co-host.

However I have already uploaded all of the relevant documents and have been waiting for weeks now for Air BnB to verify them and release payouts. We are currently waiting on about £2k to be paid out. 

I was first contacted by Air BnB a few months ago to verify the listing and I followed all of the steps and payouts were resumed. But then a just a few weeks ago, payouts were randomly paused again and they asked me for ID once more, which I provided a second time for myself and the co-host. 

Each link they send me takes me to a page saying 'You're all set, thanks for uploading ID'. 

I recently changed the payout method on the account from a regular bank account to a savings one, so I am not sure whether this has had anything to do with the current issues? 

Every phone call I make to the help centre is met with the same response that my issue has been passed to a 'specialised team' who will soon contact me, but never do.

We rely on our payouts to pay our mortgage and this issue is causing us a fair amount of worry and we feel as though Air BnB are not taking it seriously.

I've seen a few other hosts on here have issues similar to this and was wondering how they managed to resolve the problem? 

Any help would be much appreciated.

Many thanks,

Kieran

[Helen3]

I can't see any suggestions you have made that in any way helps @Kieran106 . @Helen427 

All you said is speak to the Privacy Office (we don't have one) 

Kieran is looking for tangible advice on what he can do to get Airbnb to verify his ID .

can you speak to this rather than a rant about their customer services or privacy offices /GDPR.

[Helen427]

Do the UK not have the Information Commission Office ICO anymore?

It's our understanding that the former Privacy Commissioner here in New Zealand, Mr John Edwards, left and went to the UK to undertake a role at the equivalent office, that of the ICO in UK.

I sincerely hope I'm not incorrect in stating a known fact as we hold John in high regards and he did a great job with Privacy Laws in New Zealand and is doing a good job in the UK too.

@Kieran106 

@Helen3 

[Helen3]

Your understanding for the UK  is incorrect  @Helen427 when we have a birth certificate no government ID is issued .

We actually don't have a government ID number at all... not sure where you got this misinformation from? 

[Helen427]

Do the UK no longer have the Government General Register Office where people are registered with a Government Identifying number on a Birth Certificate @Helen3 ?

Those details always have been included and refer to the Year of Birth, Volume number, page number, district and event registered and have been around for well over 150 years to the best of our knowledge.

They are sometimes referred to as an Index number.

Without these Identifying numbers, that is Birth Certificate number, one is unable to get Children's benefits or Social Security.

What year did the UK change this?