Hello @Alexander1710
I am sorry you had an awful experience with a guest. It's difficult to comment further as you haven't said what 'the lots of extra services were' that you had to provide the guest. Nor have you said what the damages were and whether Airbnb have yet to determine the claim .
You were fortunate indeed that the police helped you evict the guest as in the UK the police normally consider guest evictions a civil matter related to your business and would expect you as the business owner to resolve the issue if a guest refuses to leave @Alexander1710
The Airbnb Guarantee is limited so that won't provide replacement costs for damaged items. Whether you will get a payment depends on whether the issue you are claiming for is covered under the guarantee and whether you provide the information they require to establish the claim. Some hosts like yourself report issues with pursuing claims under the guarantee. You can always claim on your own home insurance for short term lets.
If you decide to stay with Airbnb do review your guest feedback which is leading to you having what Airbnb considers very low ratings as the low guest ratings you are receiving could lead to your profile being suspended.
Why by the way have you created three identical listings for the same property? @Alexander1710 I am sure it's not the case - but it appears you have created new duplicate listings to cover up for the low ratings you have with your original listing.
It would seem short sighted to move to another platform just because there are delays to your claim being adjudicated under the Airbnb guarantee, however as an STR business owner it's never a good idea to rely on a single marketing channels . So if you are only using Airbnb do look at other relevant STR channels.
