AirCover timeline

[Amy3467]

How long will it take before Aircover approves your claim, and when will we receive payment?

[Julie-K-0]

good luck with that 

[Helen3]

I wouldn't assume they will approve your claim but if so depends on

1. whether guest approves

2. complexity of claim

3. whether you've provided the right evidence. 

[Alex]

Hi @Amy3467, 👋

Hope you had a great week a thank you for leaving your question in the Community. In order to give you more information about Air Cover, I'm sharing this link with you: How AirCover for Hosts works.

Hopefully this can give you more information and answer your questions. 🙂

Best, 

Alex

[Chad548 · Accepted solution]

Did you follow the Aircover or Host Damage Protection terms.

1. is file a claim withing 14 days of the reservation ending.
2. Document your losses in detail within 30 days.
3. Is sign the HD release form, this one I would say wait on until you are satisfied as it releases any further liability.

if you have followed 1 and 2 and feel like they are denying your claim unfairly, don't be afraid to do the arbitration portion of the HDP terms and don't sign the form if they are lowballing you.