Airbnb Said this guest IS ALLOWED to THREATEN me for money..... actually.

[Faisal53]

So a specific guest arrived - and started asking for money/having problems BEFORE he even entered the unit.

First said parking didn't exist - so I sent him a pic of the MASSIVE garage door that says parking. Says it's "too hard to enter" - .... I'm serious here .... THEN when I coaxed him into driving his car through a door that lets 2 trucks through at once - says the parking is taken! I call front desk and they confirm via camera feed parking was in fact NOT taken - he says sorry.

And then things GET HEATED - 

Says WIFI not working - I send him my WIFI HUB app showing his iphone and laptop connected. Goes quiet.

Says TV not working. I said sound too? He says yes, then I send him the decibel meter recording sound next to TV - says it JUST started working.

Says no bowls or plates or utensils - I send him pic of all the bowls/plates/etc. goes quiet.

.....

AND 7 more things.... all of them lies and quickly resolved. I'm saving you the trouble but if you'd like to know lmk.

ALL of this was in the AIRBNB inbox, btw. THEN ON THE LAST DAY I get a MESSAGE on WHATSAPP threatening me with a TRASH review if I didn't give him a full refund. I said 1. No, and 2. please keep all messaging on Airbnb.

THEN he opened an AIRBNB case - without telling me ANYTHING. When Airbnb reached out to me for evidence, they gave my a number of things he told them - lies like he took a bath in the building gym which has no shower etc. - and when I sent them evidence of the shower working BEFORE his arrival (and also 30 minutes after he left) they canceled and refused to reimburse him.

But he also reached out to me again when Airbnb told him they would wait for my evidence and told me the shower didn't work. When I told him to simply PUSH THE BUTTON on faucet to turn the shower head on..... he said that was too much plumbing.

Then another text via WHATSAPP - asking for a partial refund this time or he would write a bad review.

In all of this , he had been using A TON of explicit that I've saved you from having to read.

Next morning he leaves and drops a 1 star review.... AND messages me on AIRBNB calling me ALL KINDS of slurs - curses and the like, a pathetic loser - all kinds of things. BUT NOW the STORY REALLY STARTS!! 

I though this was easy proof on whatsapp - guest is VERY OPENLY threatening a bad review and I could get it removed - WRONG. First APPEAL to remove it came in SECONDS - and I was refused.

I spoke to AIRBNB support and went over all the AIRBNB inbox chats, sent them the whatsapp threats - and sent them the case he tried to open with them and failed - and they said this kind of behavior was unacceptable and not tolerated on the platform, and a follow up appeal would definitely get this review removed because it was clearly an attempt to extort funds, they helped me write and create the appeal, sent a note along with it as well - REJECTED IN SECONDS AGAIN!!

SO then I reached out to support - explained the WHOLE thing - and they said again this is intolerable on the platform, and it should be removed. When I told them it wasn't - and that this was my second attempt they pushed me to a senior manager - who told me immediately there was nothing he could do at all.

When I asked him what part of the appeal was not accepted - he said he can't answer that.

When I asked him for an explanation as for the reason behind the decision - he said that can't be disclosed.

When I asked him WHY all the OTHER agents told me this was intolerable and the review would be removed - basically to explain their own words - he sent me the review policy. And when I highlighted where it CLEARLY says guests cannot threaten a review for partial refunds - he just closed the chat. LIKE ACTUALLY CLOSED IT.

This kept happening - 2 MORE TIMES. Agents just CLOSING chat - and each time I would screenshot the chat and send it to the next one - just so they could perhaps refer back - but no one bothered.... until one senior case manager told me I never included ANY EVIDENCE in my APPEAL - I COULD CLEARLY SEE my FILES attached to the APPEALS I sent - and when I told them that an AGENT LITERALLY HELPED AND APPROVED the appeal before it was sent - CLOSED THE CHAT?!

Finally I got to one more senior case manager and asked them this: In THIS case, the guest was able to successfully threaten me, follow through on that threat and Airbnb was not able to do anything about it - is this right? Yes or no - that’s all I need.

And they replied: Yes - 

Then they said sorry, sent me a general policy guide - and closed the chat again.

So yeh..... this guest got away with threatening me and attempting to extort me - leaving a bad review - and Airbnb literally admitted he could do that.