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Airbnb support

‎26-01-2024 04:56 AM
Mzungu0
Level 2
Dubai, United Arab Emirates
‎26-01-2024 04:56 AM

Airbnb support

Hallo all, we are relatively new to hosting of our property in Entebbe, Uganda. Unfortunately our first hosting experience was not the best as Airbnb canceled the month long reservation for reasons they are not allowed to explain. The ensuing endless messages are a nightmare. Is it always like this? Every time an answer is provided by another member of the support team or ambassador. Although they say they go through the history of messages to understand the issue at hand, they don’t . Are they faking human support and use bots? It is truly very frustrating and confusing. What is your experience with Airbnb support?

‎26-01-2024 04:56 AM
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‎31-01-2024 09:23 PM
Paula
Community Manager
Community Manager
Port Moody, Canada
‎31-01-2024 09:23 PM

Hello @Mzungu0, I am sorry to hear about this situation.

 

I have passed your case to the appropriate team for review, and they will contact you with further information.

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Please follow the Community Guidelines // Por favor consulta las Normas de la comunidad

‎31-01-2024 09:23 PM
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