App won’t work

[Jane4962]

The Airbnb app on my phone stopped working so I deleted it. Now when I download the app again I can’t get it to link up to my account - any suggestions  please? I can’t find any direct way to ask Airbnb personnel.

[Rebecca]

Hi @Jane4962 👋

Would you be able to follow these troubleshooting steps and let me know if the issue persists? 

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account

[Joan2709]

@Jane4962 

Be sure to switch to Hosting…

Tap profile bottom right

Tap switch to Hosting

[Joan2709]

@Jane4962 

So sorry...assumed you were a new Host - of course you know to switch to Hosting!

Can you tell us what type of phone you are using and what is the latest software version you are running on the phone?

Can you tell us what version of the Airbnb App you are using?

[Rebecca]

Hi @Jane4962 - are you still having this issue?