'Base Night Price' Adjustment // Not Reflected in Calendar

[Francesco602]

Hey everyone, 

as the title mentions, I am experiencing some issues with my pricing strategy. I have recently revised my seasonal prices with the creation of specific monthly based rules. However, each time I try to change the 'base night price' from the right sidebar, the changes are not reflected in my calendar. 

Initially, I thought it was a problem connected to the new rules that I have created, but even disabling this doesn't really solve the issue.

It's just like all my days in my calendar are 'stuck' with an old price (perhaps entered manually) and the system refuses to relink the days with the new base price that I want to set.

Suggestions? 

I have contacted Airbnb a billion times, but the agents have clearly no clue. I also notice that many of them are very much uninformed when it comes to discounts, rule sets and so on. 

[Francesco602]

@Joan2709 , after several days I still have issues in my calendar where an even more random behaviour is shown:

Despite not having set any  'custom weekend prices', I am able to apply 'automatic adjustments to Fridays and Saturdays only. 

I have been in touch with Airbnb every day and spoke with several agents from different departments, however nobody is apparently able to figure out what's going on or how to solve the issue. This is a classical problem that could be 'easily' fixed by operating in the backend, however this can be done by an IT specialist, I presume. 

I am writing again in this thread as I am genuinely seeking advice on how to make more 'noise' and hopefully be heard by Airbnb. I am under the impression that, while they're trying to help, they're not taking the case seriously or with the right priority.

Any advices? Anything is more than accepted at this point. 

[Joan2709]

@Francesco602 

I'm not sure what in the world is going on with your calendar? Unfortunately, I really can't troubleshoot without having access to your Host calendar. Even then, not sure there is anything that can be done to fix this if it is a bug with Airbnb. 

Can you post a screen shot of the Rule Set you are trying to apply to dates? Also, I'm assuming you have tried to change the base price on your phone as well as a computer?

[Francesco602]

Hello @Joan2709 . The issue is still unresolved, and I am 100% sure it's not caused on my end. Airbnb confirmed it's a 'know bug' affecting my calendar.

Given Airbnb hasn't really able to resolve anything in over 2 weeks, do you happen to know ways to reach out to them that bypass the first level of assistance? 
I am planning on raising a claim against Airbnb to get a refund / compensation for some reservations I received at the incorrect rates, as well as due to the inability of adjusting my prices the way I want. Not sure if there's a separate channel for that.

[Joan2709]

@Francesco602 

Unfortunately, if Airbnb has confirmed it is a known bug on their end, they are the only ones who can address it. Sigh 😧. I would definitely seek compensation for the losses you incurred, but feel that will be a long, uphill battle.

As a last resort, are you manually adjusting your prices to get around the problem? That seems like the only solution at the moment.

[Francesco602]

Yes @Joan2709 . I am aware it may be a very long battle :/.

Yes, I am manually adjusting my prices - however this may further reinforce the problem since manually adjusting prices naturally overrides the ability of 'automatically' adjusting them. 

We'll see! I have requested refunds for 4 reservations I received at incorrect rates, and I genuinely hope Airbnb will help me with that. I was hoping you had suggestions to reach out to them more effectively, but I believe the 'normal support' is the only way to go.