Booking confirmed but no payment taken from guest

[Nicky152]

Hi

I'm in the UK and fairly new to Airbnbn hosting.  I've got a guest confirmed but he's been in touch to say that no money has been taken from his account.  I know I don't get it until they arrive but I thought Airbnb was supposed to take payment immediately.  The guest is worried about the booking.

Thanks

Nicky

[Linda108]

Has it been 24 hours since the booking?  Sometimes the banking situation, especially internationally causes there to be a delay.  Can be problematic for same day booking.

[Helen3]

Then the guest needs to contact Airbnb and check with them @Nicky152  perhaps just a delay in the money coming out of their account.