Cancellation

[Celia609]

I am a new host. I had a cancellation, last minute, after the check in time on Saturday night. I have not received any payment, per the policy I choose onboarding. 

apparently, I have to wait for the guest to book somewhere else, in order to get my payment. 

I guess I chose the wrong option. How do I avoid this situation in the future? 

[Joelle43]

Hello @Celia609 

Whether the guest books elsewhere or not has no relation as to whether you will get paid Celia.  If a guest cancels then we get paid according to our cancellation policy in place when they booked.

So for example if you are on Flexible policy, then you get paid for every night they stayed + 1 extra day and the dates are freed up on your calendar for any remaining days.

Is this your case?

As a new host, it may take slightly longer for you to receive payment if this is your first stay but generally Airbnb are really good at paying us and we can expect payment 24 hours after the guest has arrived.

[Paula]

@Joelle43, thanks for jumping in to help Celia.

@Celia609, please let us know once you’ve had a chance to review Joelle’s comment. Looking forward to hearing from you.