Cannot login, browser not supported message...

[Gayle202]

I have a Mac book pro and use safari. Lately, last 24 hours, I've been getting an error message intermittently that says I cannot login because my browser is not supported. I try again and am able to get in. Is anyone else experiencing this? If so, are they trying to get us to download Google Chrome, or will the bug be fixed? 

[Joelle43]

Hello @Gayle202 

Well that's odd because I can't access my listing in host mode when I tried to use Chrome this morning but no problem when I use Safari!  Other hosts are experiencing an issue too but they haven't specified which browser they were using.

[Emilie]

Hi @Gayle202, 

Sorry to hear this has been happening recently! Is it resolved now or persisting today?

You could try the following troubleshooting steps as a starting point:
✨ Log out (on all affected devices/browsers)
✨ Close all browser windows/tabs (on all affected devices/browsers)
✨ Open ONE new window (on all affected devices/browsers)
✨ Clear cache and cookies and browser history (on all affected devices/browsers)
✨ Then try to log in with your email address

Let us know if it helps or if you need more help investigating 🙂

Thanks, 

Emilie

[Gayle202]

Thanks for all the suggestions. The issue seems to have resolved itself for now. I will keep this list of things to do for future reference. 

[Emilie]

Glad to hear you can now use the website without any problem, thanks for letting us know @Gayle202! 🙂