Cleaning fre

[Jennifer3223]

Hello all! 

I’m new to hosting. So a quick question about pet cleaning fees we have our cleaning free applied to the booking cost which is included when the party books but if they have a pet the fee doesn’t get added how do I charge them the pet cleaning fee?

[Anonymous]

@Jennifer3223   If you have an active Cleaning Fee, it's instantly applied to all bookings, with or without pets.

If your pricing settings also include a Pet Fee, it's applied in the same way, when guests include pets in their head count. If the guests bring a pet but fail to input it in the guest numbers, you can either send them a booking modification with the updated pet count and price, or request payment through the Resolution Center. Either way, the guest must accept the request to complete the charge.

I wouldn't recommend using the term "pet cleaning fee" - that's just super confusing. It's one or the other.