Comment removal

[Stéphanie807]

Bonjour à tous ! Je vais peut-être vous paraitre puérile, mais j'ai beaucoup de mal avec les voyageurs qui ne commentent pas... Personnellement, je n'hésite pas à leur rendre des petits services qui ne sont pas dans le "contrat" (comme apporter un transat à une dame qui avait un problème de dos par ex), je leur mets des petites gourmandises à dispo, je réponds vite etc... A chaque fois qu'ils quittent mon logement, ils me disent qu'ils ont adoré leur séjour chez moi et pourtant, 2 fois sur 5, je ne reçois aucune évaluation en retour... Comme de mon côté, je leur mets une évaluation 2 jours après leur départ (je trouve cela normal de remercier le respect), j'ai bien envie de supprimer mes commentaires une fois qu'ils sont publiés, si eux ne m'ont pas notés... Une manière de leur faire comprendre que c'est important pour tout le monde, les évaluations étant "notre vitrine". Question : est-on pénalisé par Airbnb si on supprime les commentaires laissés aux voyageurs ? Merci pour votre retour sans jugement.

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Google Translation added by Community Manager:  

Hello everyone! I might sound childish, but I'm really struggling with guests who don't leave reviews... Personally, I don't hesitate to do little favors for them that aren't part of the "contract" (like bringing a deck chair to a lady with a back problem, for example), I leave them little treats, I reply quickly, etc. Every time they leave my place, they tell me they loved their stay, and yet, two out of five times, I don't receive any feedback in return. Since I leave them a review two days after their departure (I think it's only fair to show respect), I'm tempted to delete my reviews once they're published if they haven't rated me. It's a way of making them understand that reviews are important to everyone, as they're "our shop window." Question: Are we penalized by Airbnb if we delete reviews left for guests? Thank you for your honest feedback.

[Emiel1]

@Stéphanie807 

A high review removal rate can affect a Superhost status.

Quoted from the article below:

"Airbnb may suspend or withhold Superhost status for hosts with high review removal rates or high host-initiated cancellation rates."

https://www.airbnb.com/help/article/829

I incidentally remove a review i wrote, never get some warning.

[Stéphanie807]

Merci beaucoup pour votre réponse 🙂

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Google Translation added by Community Manager:  

Thank you very much for your reply. 🙂 

[Shelley159]

Hi @Stéphanie807 

I have exactly the same problem you have. 

I haven't deleted any guest reviews, but I understand your frustration.

We don't have details of what Airbnb means by "review removal rate", but it's probably more about whether guests remove reviews that they wrote of the listing. Airbnb wants to make sure listings don't qualify as guest favourites if negative guest reviews are being removed under pressure. Whether it also has a small measure of host removals or Support removals, I don't know, but it's less likely.

In any case, for honest hosts it's great that the guest review removal rate is taken into account.

I think the only problem with deleting a review you wrote of the guest, is that they may not want to return for another stay. But if they're not reviewing you anyway, and returning guests often don't review a second time, maybe it doesn't matter 😀

[Stéphanie807]

Merci pour votre réponse 🙂

Franchement, je n'ai pas envie de laisser un avis génial à un voyageur qui n'a même pas pris le temps de me laisser un commentaire (surtout qu'en plus, je lui ai envoyé un gentil message pour lui demander ! Je n'ai pas de confirmation de lecture sur airbnb, mais il l'a sans doute lu par mail et ne m'a pas répondu)

Je ne sais pas quoi faire...

Soit je supprime mon avis (mais je ne sais pas si je prends un risque sur ma visibilité) soit je réduis au maximum le gentil avis que je lui ai fais sans autant d'éloges 🙂

[Shelley159]

So far I've just been leaving my positive reviews there @Stéphanie807 , and hoping that guests see they're supposed to leave reviews.

But just this morning I received another very nice "review" from a very good guest. Unfortunately, once again, he wrote it in the message thread and the booking is still "Awaiting guest review" ...

Some hosts only accept bookings from guests who reviewed their previous hosts, but it's also not a good idea to decline too many booking requests (and it doesn't work on Instant Book) 😖